Dear Valued customer,
As you are aware of the current situation and global impact on the travel industry due to pandemic "Covid 19", we all need to encourage "Social distancing"
Having this in mind and for well-being and health of our customers and employees which is our upmost priority, we have decided to close our retail offices until the situation improves. However, we assure that we will be available for queries on emails and phone calls for uninterrupted support.
Please note as we have different call centre locations to handle queries where the respective governments are requesting lockdowns it is leaving us short in numbers and with limited phone access, this may result in taking longer than usual to answer calls and return calls back. however, rest assured that we are prioritising queries and call as per travel date and airline advisory's.
You can now reach us on our temporary new call centre no:0116 4977 268
for support on your existing booking.
We appreciate your patience at this difficult time and encourage you to email us your queries on firstname.lastname@example.org
and we will respond via email. If it is very urgent and you need to get hold of anyone before we return the call then, please visit our website and send a message on our "chat" so we will action this.
We assure you it has not been easy to take this decision and we are sure together we will rife this tide.
We encourage all to take this seriously and "STAY HOME, STAY SAFE"